ServiceNow Functional Analyst
Our client, a leading global supplier for IT services, requires Senior Business/Functional Analysis to be based at their client’s office in London, UK.
This is a hybrid role – you can work remotely in the UK and attend the London office 3 days per week .
This is a 6+ month temporary contract to start asap
Day rate: Competitive Market rate
Our client is seeking a Business and functional analysis candidate having good understanding of Servicenow data model and configurations. Expection is to have good understanding on ITIL processes – incidents, service requests and change management. Day to day interactions with Customer and understand the customer ask clearly.
Key Responsibilities
- Manages configuration management operations like incidents, service requests & change requests etc.
- Monitor data quality and remediate flagged issues
- Support and design control and governance processes – Group and user role approvals.
- Manages data goverance of Servicenow.
- Daily/weekly connect with Customer.
Key Requirements
- Associates should have 6-8 years of work experience.
- Servicenow admin level experience is required
- Understanding of Common Service Data Model (CSDM) and Configuration Management Database (CMDB).
- Understanding of the configuration Items (CIs).
- Technical flow of Servicenow.
- Good understanding of ITIL/ITSM processes.
- Basic understanding of PL/SQL.
- Good communication skills are required.
- Experience in Banking preferred – not mandatory.
Due to the volume of applications received, unfortunately we cannot respond to everyone.
If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
Please do keep an eye on our website https://projectrecruit.com/jobs/ for future roles.
